About us

Holidays at friends: We are Julia and Sven Hehl from Nordwalde near Münster in Germany. We have been visiting Egypt regularly for more than ten years now. The land between the burning hot Sahara and the colourful depths of the Red Sea has become our second home.

In the course of time we have built up a comprehensive network from which you as our guest can now profit. We offer you our experience to create your unique dream vacations. First and foremost, our offer includes our luxurious holiday accommodations, which we would like to share with you. High-quality equipment ensures that you will not miss a thing on your holidays.

Contributing to this are our valuable contacts in the city of Hurghada. These enable us to offer you an all-round carefree package: Starting with your flight booking from home to the transfer on site, our shopping and cleaning service as well as an extensive partner network for unforgettable excursions up to our individual guest care, your holiday at our place will be an entirely successful experience.

When will you visit us in our brand new Sky Star Villa 25 above the rooftops of Hurghada? We look forward to seeing you!

Rules

In order to guarantee a successful holiday experience to all guests and residents of the copounds and resorts where our accommodation is located, it is necessary to observe a few rules, requests and procedures, which are listed below:

#1 These rules are part of our General Terms and Conditions. By booking you accept the rules as binding (see also 'General Terms and Conditions').

#2 For the use of the holiday villa a deposit of EUR 250.00 is due, which must be received by us up to 3 days before your arrival. This deposit serves as security for any damage or defects that may occur within your responsibility. If you return your keys on departure without an entry in the handover protocol, your complete deposit will be refunded within 14 days in the same way.

#3 On your arrival, the security of the holiday resort will make copies of your (travel) passports and keep them for official and private purposes (e.g. inquiries by the police or assertion of claims for damages). In this context, you may receive admission tickets for the duration of your stay, which must be shown when entering or re-entering the facility. These cards identify you as an authorised visitor of the facility. The instructions of the security personnel must always be followed!

#4 You are spending your holidays in a Muslim country! We expect our guests to respect the laws, culture and customs of Egypt and the Egyptian people, to abide the laws and rules and to refrain from any behaviour which in any way could damage our reputation as homeowners. Things that apply in this context are e. g.:

  • Mixed couples or groups of Egyptian nationality must present valid (marriage) documents on arrival in order to be allowed to stay in the facility. If Egyptian men and women travel together, they must be legally married. The same applies to Egyptian women, e.g. with European men. For Egyptian men, e.g. with European women, a valid Orfi contract is sufficient. This serves to prevent any form of sex tourism.
  • Bathing and sunbathing in public open-air areas is only permitted in appropriate clothing. Nudism and also "topless" for women are forbidden!

#5 Out of consideration for all residents, we ask you to refrain from excessive noise in the facility throughout the day. It is forbidden to play loud music outside the holiday home. In addition, the period from 12:00 to 3:00 p.m. and from 10:00 p.m. to 07:00 a.m. are special rest times! During these times special consideration is given to neighbours. TV and audio equipment must be set to room volume.

#6 The swimming pools open at 7:00 a.m. and can be used throughout the day until sunset. Please observe the following rules:

  • All swimming pools are unattended. Accordingly, the use of the pools is at your own risk and responsibility.
  • Both the owners of the holiday resort and we, as the owners of the holiday villa, strictly reject any liability for the loss of personal belongings such as clothing, valuables, etc.
  • Always walk around the pool area, never run!
  • Jumping from the edge of the pool is forbidden!
  • Never let children play unattended in or near the water!
  • Please avoid soiling the swimming pools and ensure appropriate hygiene (e.g. swimming nappies for small children etc.).

#7 It is forbidden to bring, feed or accommodate (domestic) animals! Please note that stray dogs and cats may pose a health risk! In your own interest, refrain from touching or feeding such animals.

#8 In the entire holiday resort the tearing off, removal and pruning of plants is forbidden!

#9 It is forbidden to enter other private properties within the resort! The public areas can only be reached via the official roads or through the garden of your booked holiday villa.

#10 The installation or distribution of commercial advertising in the complex is forbidden!

#11 Hurghada's holiday resorts have been built in the middle of the desert. Please consider the following points for the sake of the environment:

  • Water is rare! Please do not waste it by careless behaviour (e.g. letting the taps run etc.). Exception: Please allow cold water to flow out of the respective tap for about 5 seconds at the beginning of the water withdrawal in order to drain off deposits and alluvium (e.g. sand). This protects the connected devices (especially instantaneous water heaters, shower fittings etc.).
  • Our holiday homes are equipped with particularly high-quality air conditioning systems, which regulate the room to your desired comfort temperature within a few minutes. Please always switch them off when you leave the rooms.
  • We do not only provide drinking glasses but also reusable plastic bottles for drinking water use. On the one hand, these serve for use in the bathrooms (e.g. for brushing your teeth) and on the other hand for taking away to public areas. Avoid the use of disposable plastic!
  • Please dispose your rubbish exclusively in the provided rubbish bins. Each villa has its own trash can in front of the house, which is emptied daily.

#12 The complete furnishing and the items in the holiday villa (fixed as well as loose) are our property! We ask you to always treat the complete villa with care and to return it as you found it. A record of handover will provide information on the condition of all facilities – both on arrival and departure. Any type of alteration to the building and its facilities, including the unauthorised movement and rearrangement of furniture (especially beds), is not permitted.

#13 Smoking in the villa is not permitted! A cleaning fee of up to EUR 250.00 may be charged in the event of non-compliance. Smoking is only allowed outside; the doors to the villa must be closed during this time.

#14 During the rental time, the tenants are obliged to keep windows and doors closed when leaving the house and to switch off lights and technical equipment.

#15 The parking lot in front of the villa is free of charge! Please drive at walking speed within the facility!

#16 The tenants of the holiday villa are not permitted to invite outside guests into the resort. Also the overnight stay in the villa is only allowed for the registered holiday guests under observance of the maximum occupancy.

#17 The tenants of the holiday villa are obliged to grant the gardeners of the complex access to the garden during their stay in order to maintain and water it daily. In addition, the resort staff must always be granted access to the house in case of an emergency!

#18 You must report any damage and/or defects occurring during your stay immediately! The Red Sea Vacation App is available for this purpose. In case of an emergency, please contact the security staff immediately!

#19 The tablet PC in the holiday villa is intended exclusively for use with the Red Sea Vacation App and for the temporary use of other applications (e.g. pocket calculator, currency converter, etc.). The modification of the device configuration, in particular the storage and deletion of data and/or applications, as well as the use of mobile data (e.g. by connecting to the Internet beyond the use of the Red Sea Vacation App or by setting up a hotspot etc.) are prohibited! Criminal acts, in particular illegal downloads, page views, etc., will be reported and prosecuted. The guest only is liable for an illegal use of the internet!

Please always remember: Give your counterpart a smile and he will make your holiday unforgettable. Should there really be any reason for a complaint, we are always there for you and will try to help you immediately. Please do not hesitate to contact us via the Red Sea Vacation App. We wish you a wonderful stay!